Restaurant guests rave to their friends, come back, and spend more money because of amazing restaurant experiences. If you’ve ever wondered how a little place in the middle of nowhere can become a local hot-spot for travelers, or how a restaurant in the heart of the big city can stand out on a block full of different food choices, the answer to both questions is simple: careful attention to customer service and creating exceptional experiences for their restaurant guests.
There are 4 key areas to creating a remarkable guest experience
Cleanliness and Decor Set the Mood for a Great Customer Experience
From the moment your restaurant guests walk in the door, their expectations are being set. Your customers draw conclusions based on the setting you’ve created inside your restaurant. It should go without saying that to have satisfied customers, they must be dining in a clean environment. Attention to detail and cleanliness communicate to your restaurant guests that you care about service and value quality. A clean and meticulous environment tells your customers that you can be trusted to do things that right way. This puts them at ease and allows them to relax and enjoy themselves more. After all, the reason your guests come to your restaurant is to let go and be taken care of.
Friendly staff and great service create a satisfying guest experience.
When people go out to eat, they are trying to escape stress and worry. They’re paying you to take on the responsibilities, so they can relax. If you want to create a great restaurant experience for your guests, then It’s important to understand that your customer’s goal is not just to find any food to sate their hunger. Staff needs to be mindful of their guests’ emotional needs and do what they can to make sure every restaurant guest feels welcome and cared for.
Smile warmly when greeting guests. This is one of the best ways to improve customer satisfaction. To make your guests feel cared for, ask for drink orders right when they’re seated and offer popular beverages. Customize the ordering process for your guests by using the Offer-Recommend Upsell Pattern detailed in the Learning Center article “Getting Restaurant Staff To Sell!”. By assisting your guests in the ordering process you create a tailored experience that they will appreciate.
How your staff deals with issues when things go wrong means a lot to your guests. If an order is incorrect or meat is undercooked, apologize and take it back to the kitchen to have it corrected promptly. Consider adding a free dessert or side item to the customer’s order as a peace-offering. A little gesture can go a long way to showing your customers that you care about their happiness. Proper training and tools will minimize instances, so it’s important to have good training procedures in place.
Quality food and speedy service enhance guest experiences.
If your kitchen staff is having difficulties as a result of faulty equipment, promptly correct the issue so that it does not affect your guest’s food quality. Kitchen cleanliness and inventory management are also important. Your staff should be on a regular cleaning schedule that includes frequent discarding of outdated ingredients. Even though it is out of the view of the guests, taking care of your kitchen equipment and staff will have a direct positive effect on your guests’ experiences.
When your wait staff uses a mobile, tablet-based POS system your servers can take accurate orders and payments tableside. Your guest’s orders are sent directly to the kitchen wirelessly, so the chef can get started immediately. Tableside payment authorization streamlines the entire check process, moving guests through your restaurant quicker, while still allowing time to socialize as much as they need to.
Je Ne Sais Quoi Makes a Restaurant Experience Memorable
Depending on the type of restaurant you have, some showmanship may be warranted. Setting deserts on fire may not be your thing, but something is. Once you’ve mastered the above keys to creating a great restaurant experience, you can find that extra “something” that makes your place different than anywhere else in the universe.
If you’ve ever seen a reality TV show that features a successful local restaurant you’ll notice that in addition to the key areas listed above, there is always something else. Whether it’s a unique decor or a signature dish, they know who they are, and who their target market is. And they express their uniqueness with confidence. Embrace your brand and do something special. You’ll provide a remarkable guest experience and build a cult-like following of loyal, happy customers.